Canon U.S.A., Inc., today announced the addition of a third service support center, which will support the Canon Professional Services program. The support center will be located in the company’s Newport News, Virginia facility, with Canon-certified technicians.
Along with the new support center, Canon is extending its CPS hotline service to 24/7 support for all CPS members. A separate international customer number will be made available to US-based pros traveling or working abroad.
Also starting today, Canon will be offering its Professional Rush Repair service with expedited two-day and three-day turnaround for eligible video equipment, a tremendous benefit for professionals working under deadline.
The added support for the Canon CPS program is due to the overwhelming response by qualified videographers, cinematographers and filmmakers, who were invited to join the program this past April.
“This marks the most extensive and comprehensive level of service and support Canon U.S.A. has been able to provide to our Professional customers to date. We take great pride in providing top-notch service and support to all of our customers through our 100-percent US-based customer service and support facilities and we are proud to extend that service around-the-clock to our Pros in the field,” stated Yuichi Ishizuka, executive vice president and general manager, Consumer Imaging Group, Canon U.S.A.
The Virginia location will service the southeast region of the US, which should reduce turnaround time and shipping costs on repairs. Current CPS members located in a geographic region supported by the new facility will receive a packet in the coming weeks including Professional Rush Repair shipping labels with the address for the new service facility.
Canon Professional Services benefits are offered to individual full-time, working imaging professionals. Levels include Silver, Gold and Platinum. Support includes phone and e-mail support, expedited and discounted service and repairs, service loaner equipment, equipment evaluation loans, equipment cleaning services, onsite support at select events, discounts on Canon Live Learning workshops, and more.
There is no fee for the Silver membership. The Gold and Platinum memberships have an annual fee of $100 and $500 respectively. For details on how photographers/filmmakers may qualify for each level, which products are eligible, and other frequently asked questions, go to www.usa.canon.com/cps.
— Diane Berkenfeld